Terms and Conditions

• All bookings must be made through our online booking system, Book That In

• Sessions are purchased as a block of eight.

• A place is confirmed only once full payment has been received.

• Payment is made securely through Book That In using the methods provided at checkout. This is completed at the time of booking. After booking, you will receive an automated confirmation email from Book That In.

• Bookings are non‑refundable and non‑transferable, unless otherwise stated.

• No refunds, credits, or discounts are offered for missed sessions, including those missed due to holidays or personal commitments.

• If a session is cancelled by the facilitator, an alternative session, credit, or refund will be offered.

• Where bookings are made via Book That In, refunds (where applicable) will be processed through the same system. 

• Sessions are designed for children aged 2–4 years.

• Requests to include a sibling outside this age range will be considered on a case‑by‑case basis but cannot be guaranteed.

• The facilitator reserves the right to decline bookings outside the intended age range where appropriate.

• All children must be supervised at all times by their parent or carer.

• The facilitator is not responsible for the supervision, care, or safety of any child attending the sessions.

• Parents/carers remain fully responsible for their child’s behaviour and wellbeing throughout the session.

• Children, parents, or carers who are unwell should not attend sessions.

• This includes (but is not limited to) fever, vomiting, diarrhoea, contagious illnesses, or symptoms that may pose a risk to others.

• If the facilitator is unwell and unable to run the session, families will be informed as soon as possible and an alternative session, credit, or refund will be offered. 

• Parents/carers must ensure children engage with activities safely and appropriately.

• Any accidents, injuries, or hazards must be reported to the facilitator immediately.

• The facilitator will take reasonable steps to provide a safe environment but cannot eliminate all risks. 

• Any food or drink brought into sessions is the responsibility of the parent/carer.

• The facilitator accepts no responsibility for allergies, choking, or incidents related to food and drink.

• Parents/carers must ensure that food brought into sessions is appropriate and safe for their child.

• Parents/carers may take photographs or videos of their own child only.

• No images or recordings may include other children or families without their explicit consent.

• Personal experiences shared within the group should be treated with respect and confidentiality.

• By attending sessions, parents/carers understand that photographs or videos taken by the facilitator (where consent has been given) may be used for social media, promotional materials, or on the Little Feelings Club website. These images may be kept for long‑term use unless consent is withdrawn.

• Sessions are designed to be supportive, educational, and engaging, but are not a substitute for formal assessment, advice, or intervention.

• Participation in the group does not constitute an Educational Psychology assessment or professional service.

• The facilitator attends in the role of group leader only.

• No individualised advice, assessment, or professional opinion relating to a child’s development, behaviour, or needs will be provided.

• Parents/carers seeking individualised support will be signposted to appropriate services.

Little Feelings Club is a universal, community‑based parent/carer–child wellbeing group. It is not a psychological service and does not provide assessment, diagnosis, or individual advice. Although the programme was developed by an Educational Psychologist, the sessions are not delivered in an EP capacity and do not replace support from health, education, or Local Authority services.

If you have concerns about your child’s development, learning, or wellbeing, please speak with your health visitor, GP, nursery, school, or other relevant service, so that the right support can be put in place. 

• As the group owner and occasional facilitator is a practising Educational Psychologist within a Local Authority, strict professional boundaries must be maintained.

• Families currently known to the facilitator in a professional (casework) capacity cannot attend the group.

• Families who become known to the facilitator in a professional (casework) capacity partway through group sessions will be reimbursed for the remainder of the sessions, and will no longer be able to attend

• Participation in the group does not influence, and will not be taken into account in, any Local Authority decisions, assessments, or involvement.

• The facilitator will not discuss Local Authority casework, processes, or professional opinions within the group setting.

• If a potential conflict of interest arises at any point, the facilitator may withdraw a booking to maintain professional and ethical standards.

• The facilitator has a duty of care to respond appropriately to any safeguarding concerns that arise during sessions.

• Confidentiality will be maintained wherever possible, but cannot be guaranteed where there is a risk of harm.

• In such cases, the facilitator may be required to follow Local Authority safeguarding procedures. 

• Personal information collected for the purpose of running the group will be handled in accordance with GDPR and the Little Feelings Club Privacy Policy.

• Data may be collected through our website, Book That In, email communication, or paper/digital forms.

• Book That In acts as a data processor on our behalf for bookings and payments.

• No information will be shared with the Local Authority or any third party unless required by law (e.g., safeguarding).

• By accessing the Little Feelings Club website, parents/carers agree to use the site respectfully and lawfully.

• Website content, including images, text, and resources, is the intellectual property of BloomQuest Educational Psychology Services and may not be copied, reproduced, or shared without permission.

• Any misuse of the website or attempts to access restricted areas may result in withdrawal of attendance from sessions.

• • The facilitator and owner reserve the right to make changes to session content, structure, timing, or venue where necessary.

  • Participants will be informed of any significant changes as soon as reasonably possible. 

• Respectful and considerate behaviour is expected from all adults and children attending sessions.

• The facilitator reserves the right to refuse or withdraw attendance if behaviour is deemed unsafe, disruptive, or inappropriate. 

• Attendance at sessions is at the participant’s own risk.

• The facilitator and owner accept no liability for loss, damage, or injury sustained during sessions, except where required by law.

• By booking and attending sessions, parents/carers agree to these Terms and Conditions in full.

• These Terms and Conditions may be updated at any time. The most current version will apply and will be shared with participants where changes are made.